We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service. We are committed to the growth, development and welfare of our people upon whom we rely to make this happen.

We see an organisation which aims at leadership in the hospitality industry by understanding its guests, and designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.

Vision

• We see an organisation which aims at leadership in the hospitality industry by understanding its guests, and designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.

• We see a lean, responsive organisation where decision making is encouraged at each level and which accepts change. An organisation that is committed and responsive to its guests and other stakeholders.

• We see a multi-skilled workforce, which consists of team players who have pride of ownership in translating the organisation’s vision into reality.

• We see an organisation where people are nurtured through continuous learning and skill improvement, and are respected, heard and encouraged to do their best. Oberoi is recognised as best practice for training and developing its people.

• We see a workforce which has been exposed to different cultures, problems and situations and can use its experiences to enrich the local employees.

• We see user-friendly technology enhancing value for our customers and helping our personnel by making information more accessible.

• We see an organisation which is conscious of its role in the community, supporting social needs and ensuring employment from within the local community.

• We see an organisation which is committed to the environment, using natural products and recycling items, thus ensuring proper use of the diminishing natural resources.

Mission

• To provide our guests a superior hospitality experience at excellent value in varied market segments

• To provide our employees a great work environment, continuous satisfaction and growth opportunities while treating each other with respect and dignity

• To focus on our growth and maintain consistency in product through warm, personalized service and absolute transparency in all our dealings

• To contribute positively to our communities and our environments

Our Guests

We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service.

Our People

We are committed to the growth, development and welfare of our people upon whom we rely to make this happen.